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Terms

 Alkaline Demo Tank Terms

• If paying by M.O. please place some barrier between the envelope and money order with a printout of your order.
• A 20%-45% non- refundable fee on any orders already shipped which does not include shipping fees. No refund can be given on special ordered products.
• Returns are @ the option of our company and are subject to the 20%-45% depending on manufacturer restocking fee. Customer must pay for insurance and delivery confirmation back to us. Some items cannot be returned as these are directly shipped from one of our partners.
• $45 fee on all returned checks which may be sent to a collection agency.
• Every account insured against unauthorized transactions up to $100,000 if using paypal through paypal services. We do not charge your credit card but paypal a 3rd party owned by ebay does all of the creditcard verification process.  They are our payment gateway who processes all credit card transactions.  They then in turn fwd the $ to our account. By agreeing to the terms you agree that you understand this.
•All orders are a request of product, goods, or services and Payment may be refunded or denied @ the discretion of our store.
• Orders cannot be canceled once they have been shipped. Refused orders are subject to an automatic 40% - 60% restocking fee plus return shipping charges and original shipping costs.
•Items returned due to wrong address will be subject to a 12 reroute fee plus the original shipment cost.

 

Product Returns

• Should you find it necessary to return a product to us, please contact us within 10 days of your original invoice date for a Return Authorization Number (RMA) prior to shipping the item back. Shipping and insurance fees are not refundable. If the item was shipped free of charge the customer will be responsible for the original shipping fee we paid or $5 whichever is greater. Returned products must include all original boxes with original seal and paperwork to receive a refund or replacement. All returns must be properly packaged and insured to avoid damage. Please mark the RMA number clearly on the shipping label and shipping box. Please do not mark on the product box. Refunds cannot be issued for improperly packaged returned items. All RMA's are valid for 10 days. Any items returned without a RMA number will be refused. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. We reserve the right to refuse any item.  The mandatory restocking fees will apply for all returns to cover box costs, packing materials, and man hours it takes to pack, inventory, and inspect these items. 

Damaged Merchandise or Missing pieces of the Mini Demo Ionizer

• If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims after that must be filed with the carrier. Please do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 10 business days after the claim has been filed.